![]() So for now, these Uber rider suspensions are one big mystery. We’ve reached out to Uber for comment but have yet to receive one.Īs for the City of Philadelphia, spokesperson Mike Dunn says that “the Philadelphia Department of Public Health is most assuredly NOT releasing any information on cases to anyone.” He adds that city officials “don’t know how or why this message was generated,” referring to the message that Philly riders have received from Uber. Has Uber suspended me because my Uber driver was exposed to the coronavirus?ĭid Uber suspend me because a different rider in the same car was exposed?Īm I somehow otherwise connected to somebody who has been exposed to the coronavirus, and now the city is turning over all of that person’s contacts to Uber? The Uber riders we spoke with are all puzzled and have far more questions than answers.ĭid an Uber driver report me for coughing? We appreciate your cooperation and understanding. Please know that we’re standing by and will revisit your account status when health officials notify us that their investigation is complete. Please reach out to your local Department of Public Health directly for guidance and explanation regarding your situation. As a reminder, while your Rider account is on hold, you can still use the Uber Eats app to order food. We understand this may be frustrating, but until we can confirm that the health concern has been resolved, your account will remain on hold. The safety of all users is important to us. ![]() One Philly Uber rider we spoke with sent a message back to Uber requesting more information. Once we receive notice that the Public Health Officer has finished their investigation, we’ll revisit the status of your account. You can contact your local Department of Public Health if you have any questions. In addition, our Uber Support teams won’t be able to offer additional assistance until the investigation is complete. We understand this is concerning, but we can’t share information on behalf of the Department of Public Health. You can still use the Uber Eats app to order food. Your rider account has been placed on hold until the Public Health Officer completes their investigation. We were made aware of a public health concern by your local Department of Public Health.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |